The streaming quality is poor – what can I do?

If you are experiencing any streaming issues that have affected the quality of your viewing experience there are a few to try and improve it:


  1. Try clearing your browser's cache and cookies. We have prepared a short video to show you how to do it, please watch it on this link -
  2. Try using another browser and/or device.
  3. Test your internet connection speed:; For a reliable viewing experience at medium quality you need a minimum of 1.5Mb download Internet speed.
  4. Try reloading the page a few times or see if you can access the video from another browser and/or device.


If you have any further questions, please reach out to our friendly support team.


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