I made a purchase, but I can't access the content
OPTION 1: Find the receipt that was sent to you via email when you purchased your ticket. You'll notice that there’s a link to the event on the receipt. Simply click on it and log into the event with your credentials.
OPTION 2: You can access your event by logging into your account. Once you have logged in you will see your library with your purchase history. Click on the event link and you will be able to stream the content without any issues.