When you sign up and confirm your purchase, we expect the subscription to work without issues. However, if you get a prompt to sign up again even though you have a receipt and confirmation email to acknowledge your subscription, please try the following steps to isolate the issue:
- If you are using the app, try signing in via the website. If this works, uninstall and reinstall the app, and try again.
- If you are using the browser, try the app instead. If this works, clear your browser's cache and cookies, and try again.