I already paid and have a subscription. Why am I being asked to subscribe again?

When you sign up and confirm your purchase, we expect the subscription to work without issues. However, if you get a prompt to sign up again even though you have a receipt and confirmation email to acknowledge your subscription, please try the following steps to isolate the issue:

 

  1. If you are using the app, try signing in via the website. If this works, uninstall and reinstall the app, and try again.
  2. If you are using the browser, try the app instead. If this works, clear your browser's cache and cookies, and try again.

If you get the error on both the app and the website, please submit a request to our friendly Support Team with the following information. We will be happy to help!

 

  1. The email address you used to register
  2. The date and amount of charge
  3. A copy of the system-generated confirmation e-mail or receipt



 

Was this article helpful?
5 out of 31 found this helpful