I already paid and have a subscription. Why am I being asked to subscribe again?

When you sign up and confirm your purchase, we expect the subscription to work without issues. However, if you get a prompt to sign up again even though you have a receipt and confirmation email to acknowledge your subscription, please try the following steps to isolate the issue:

1. If you are using the app, try signing in via the website. If this works, uninstall and reinstall the app, and try again.
2. If you are using the browser, try the app instead. If this works, clear your browser's cache and cookies, and try again.