I want a refund. What is the policy?
Refunds are granted in the following cases:
- The cancellation was done within 24 hours of the initial purchase. You must request a refund via email by submitting a ticket or through chat as it does not happen automatically.
- For double charges, submit a ticket and attach the two receipts that show the dates and amount. Make sure that this one receipt does not show a pending charge. We will refund the second purchase within 48 hours after our investigation shows that our system took two successful payments.
For purchases made through iTunes, Google Play, Roku, and Amazon, please reach out to your respective biller's support team and they can assist you with submitting your request. You will know this if you see iTunes, Google, Roku, and Amazon on your bank statement or payment confirmation email.
If you have any further questions, please reach out to our friendly Customer Support Team.