I am getting an error when trying to make a payment

If your payment method is not being accepted or processed, here are the things to check to resolve the error/s:


  • Make sure you have the correct billing details, including the expiration date or your CVC code.
  • If your data is correct, you might need to contact your bank asking for more details. Due to privacy policy, we don't receive any details on the reason for this rejection from the banks. They will be able to help by identifying the error and what your next steps must be.
  • Try using another payment method.


If you still encounter payment issues, please submit a request with your details and we'll look into your purchase status as soon as possible.


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